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How do I return product purchased at a Tommy Hilfiger store?

 

(i) Any product unwashed and unworn, or (ii) any defective merchandise, may be returned within 30 days of original purchase (United States and Puerto Rico locations). Merchandise purchased outside of the United States and Puerto Rico cannot be returned in any United States retail store. Product that has been worn, damaged or altered is not eligible for return or exchange without Store Manager authorization.

Refunds will be made in the same manner as the original method of payment. However if a debit card was the original method of payment, cash will be refunded. Returns of a purchase made by check will be eligible for full cash refund within five (5) business days after the original purchase.

 

Refunds with original sales receipt:

Customer will receive the full purchase price of the item in the original form of payment within 30 days of purchase. After 30 days, customer will receive a merchandise credit for the full purchase price of the item.

Refunds without original sales receipt:

Customer will receive a Merchandise Credit for the lowest selling price of the item.

Refunds with gift receipt:

Customer will receive a Merchandise Credit for the full purchase price paid at the time of the original purchase.

Swimwear returns:

Must have the original price tickets attached and hygienic liner attached to be eligible for return.

Refunds to debit card account:

May take up to 72 hours to appear in customer’s account. Customer should inquire with their issuing bank concerning its refund policy.


 

 

Merchandise purchased from Tommy.com:

Product purchased from Tommy.com is eligible for return in Tommy Hilfiger Company, Specialty and Anchor stores. Detailed return instructions for Tommy.com merchandise are found on the customer's original shipment order summary and on Tommy.com

Merchandise purchased from Tommy Hilfiger Specialty Stores:

Product purchased at any Tommy Hilfiger Specialty Store is not eligible for return in Tommy Hilfiger Company Stores, Tommy Hilfiger Anchor Stores, or department stores. Customers can locate a Tommy Hilfiger Specialty Store by visiting Tommy.com.

Merchandise purchased from Tommy Hilfiger Company Stores:

Product purchased in any Tommy Hilfiger Company Store is not eligible for return in Tommy Hilfiger Specialty Stores, Tommy Hilfiger Anchor Stores, or department stores. Customers can locate a Tommy Hilfiger Company Store by visiting Tommy.com.

Merchandise purchased from Tommy Hilfiger Anchor Stores:

Product purchased in any Tommy Hilfiger Anchor Store is not eligible for return in Tommy Hilfiger Specialty Stores, Tommy Hilfiger Company Stores, or department stores. Customers can locate a Tommy Hilfiger Anchor Store by visiting Tommy.com.